Shipping Policy
Shipping & Delivery
I prepare every order with care and send each parcel with tracking. Below you can see how I prepare and deliver your jewelry.
Order Processing
Orders are prepared within 1–3 business days.
Carriers and Services
- Standard and international shipments are sent via Priority Tracked International Post.
- Express shipments may be sent with Correos Express, SEUR, DHL or FedEx depending on the destination.
Tracking
All shipments include tracking. You will receive a dispatch email with your tracking link as soon as your parcel is on the way.
Shipping Costs
Shipping is free on orders over 60€.
For orders under 60€:
Spain
4,60€ standard tracked shipping
9,70€ express delivery
Europe (EU & non-EU countries, including the UK, Switzerland, Norway, etc.)
5,70€ Priority tracked shipping
International (USA, Canada, Australia and others)
5,70€ Priority tracked shipping
Estimated Delivery Times
- Spain: 2–5 business days
- Europe (EU & non-EU countries, including the UK, Switzerland, Norway, etc.): 3–7 business days
- USA and International: 5–12 business days
Delivery times are estimates provided by carriers. Seasonal peaks, weather and customs may cause delays beyond my control.
Taxes and Duties
Europe: All prices include VAT. No additional import duties apply for EU orders.
Shipping to the USA: All orders shipped to the United States include customs duties and handling fees in the price. You don’t need to worry about any extra charges upon delivery, just receive your parcel and enjoy your handmade jewelry!
Rest of the world: Customs duties and taxes are very uncommon for small handmade items, but local regulations may vary.
If any import duties, taxes, or handling fees apply upon arrival, these are the customer’s responsibility and are not included in the item price or shipping cost.
Order Changes and Cancellations
You may request a cancellation or change of address as long as your order has not yet been shipped within the 1–3 day processing window. Once dispatched, changes or cancellations are no longer possible.
Wrong Address or Undeliverable Parcels
Please check your shipping address carefully at checkout. If a parcel is returned due to an incomplete or incorrect address, I can reship it once it arrives back. Reshipping costs will be requested.
Lost or Delayed Parcels
If your parcel seems delayed, first review the tracking link. If it still appears stuck, contact me with your order number. I will follow up with the carrier if needed. A parcel is considered lost only after the carrier’s investigation window or official confirmation.