Frequently Asked Questions

How long does it take to prepare my order?

I handcraft each piece. Orders are prepared within 1–3 business days.

Can I change the address or cancel my order?

Yes, as long as the order has not been shipped yet (within the 1–3 day processing window). Once dispatched, changes or cancellations are no longer possible. See the Shipping Policy.

Do you ship worldwide?

Yes, I ship worldwide.

Which carriers do you use?

Standard mail is handled by Correos España using Certified International Parcel Post. For express in Spain I use Correos Express or SEUR. For international express I use FedEx or DHL.

Is tracking included?

Yes, all shipments include destination tracking. You will receive a dispatch email with your tracking link.

How long does shipping take?

• Spain: 2–5 business days
• Europe (EU & non-EU countries, including the UK, Switzerland, Norway, etc.): 3–7 business days
  
• USA, Canada and International: 5–7 business days
  

Please allow up to 10 days for some locations or for unexpected transit delays, just in case!

Times are estimates and may vary due to customs, holidays, or weather. See the full Shipping Policy.

Europe: All prices include VAT. No additional import duties apply for EU orders.

Shipping to the USA: All orders shipped to the United States include customs duties and handling fees in the price. You don’t need to worry about any extra charges upon delivery; just receive your parcel and enjoy your handmade jewelry!

Rest of the world:  Customs duties and taxes are very uncommon for small handmade items, but local regulations may vary.
If any import duties, taxes, or handling fees apply upon arrival, these are the customer’s responsibility and are not included in the item price or shipping cost.

Are your materials hypoallergenic?

Yes. I work with sterling silver posts or 18K gold plated stainless steel posts. My hoops are also hypoallergenic, made of stainless steel in silver tone or 18K gold plated.

What are the charms made of?

I craft my charms from polymer clay, a lightweight, durable, and hypoallergenic material.

Can my jewelry get wet? How do I clean it?

It can get wet occasionally, but I recommend avoiding water as much as possible to extend its life. To remove makeup or residue, wash gently with mild soap and water and dry thoroughly. Avoid direct contact with perfumes, lotions and chemicals.

Do you accept returns?

I accept returns under the conditions stated in my Refund & Returns Policy. 

You may request a return within 14 days of delivery. Please contact me with your order number before sending anything back. Once the item is received and checked in its original, unused condition, I will process your refund.

Please note that personalized or custom pieces are not eligible for returns or refunds unless there is a mistake or defect on my part.

Do you accept custom requests?

Yes. I make everything by hand, from colors to shapes, so I’m happy to personalize any piece from the catalog when possible. Send me your idea through the contact form and I’ll let you know the options.

Are the charms interchangeable?

Yes, my designs are made so you can mix and match charms to refresh your look.

Can I add a gift message or gift wrap?

Yes. You can add gift wrap and a gift message in the cart before checkout. If you need help, please contact me.

Are payments secure?

Yes. All payments are processed through Shopify’s secure checkout. I do not see or store your card information.

How can I contact you?

If you can’t find the answer you need, please send me a message via the contact form. I usually reply within 24–48 hours.